KTEBSTAN · PSOOLA LTD

Privacy Policy

Last updated: 8 October 2026

Ktebstan is a marketplace for physical books, operated by PSOOLA Ltd. This policy explains how information is handled when you use the Ktebstan app, website, and related customer, bookstore and delivery services.

Information we collect

• Account information: your phone number, display name, account identifier, preferred language, sign-in verification and session records, and a profile photo if you upload one. If you contact support by email, we also receive your email address and message.
• Shopping and delivery information: search queries you submit, saved books and cart items, book requests, orders, purchases, delivery recipient names and phone numbers, addresses, delivery instructions, cancellations, returns and refund records.
• Location: optional delivery coordinates that you choose to save. If you use the current-location feature, the app asks for device permission. You may enter an address without granting location access. Ktebstan does not use background location tracking.
• Content you provide: book reviews, support messages, availability requests, and images or attachments you choose to upload. Bookstores and delivery partners may also provide business, listing, fulfillment, cash-remittance and payout information.
• Technical information: installation and device identifiers, platform and notification tokens, session/security information, and service logs used to operate and protect the service. Our hosting and delivery providers may process IP addresses and request metadata.

How information is used

We use information to sign you in and secure accounts; operate the catalog, favorites and cart; process orders and requests; arrange delivery and returns; provide support; manage bookstore and delivery operations; maintain accounting and audit records; prevent abuse; and send relevant order, delivery, support and account updates.

You can manage notification categories in the app and permissions in your device settings. Promotional notifications depend on your preferences.

Who receives information

Bookstores, authorized staff and delivery partners receive the information needed to prepare and fulfill your orders, handle support and resolve returns. Publicly published reviews, bookstore profiles, listing images and profile images may be visible to other users. Do not include sensitive personal information in content intended for publication.

We use service providers for hosting, storage, authentication, communications and notifications, including Convex, Cloudflare, Pixelence, WhatsApp/Meta, Expo and the platform push services of Google and Apple. Google also processes messages sent to our Gmail support address. Providers process information to deliver their services, which may involve systems outside your country. Device map/location services may process information when you use those optional features.

We may disclose information when necessary to meet applicable legal obligations, protect users and the service, or resolve a dispute. Ktebstan does not sell personal information or use it for third-party advertising.

Usage measurement and diagnostics

Optional first-party usage analytics is disabled for the initial production configuration. If enabled, it measures app interactions using a temporary session identifier, event names, catalog identifiers, language, platform and app version. It excludes raw search terms, phone numbers, addresses, messages and uploaded files. The configured retention is 30 days for raw events and 365 days for daily aggregates. We will update relevant notices and store disclosures before enabling additional collection.

Crash reporting is disabled in the current production configuration. If it is enabled later, we will update the applicable disclosures to describe diagnostic collection.

Storage, retention and security

We use HTTPS for network connections and access controls to restrict private account and operational information. No storage or transmission system can be guaranteed completely secure.

You can permanently delete your account in the app under Account → Delete account. No password, new account, email, phone call or support approval is required. Your login and profile are deleted immediately and sessions lose access on every device. Other personal data, including saved addresses, favorites, cart, reviews, book requests, support messages, notification registrations and uploaded files, is removed automatically in the background, normally within 24 hours. Owned bookstore listings and images are removed and the public bookstore is closed. No further action is required.

Deleting an account does not cancel an existing order or return. Delivery contact details are retained only while an order or return is open, then removed automatically. Purchase, payment, refund, payout and accounting records remain without your profile or completed-order delivery contact details. Backups awaiting expiry and copies previously received by other parties may remain outside the active account system. See Account and data deletion for the steps and optional help if you cannot access the app.

Your choices and requests

You can update profile and delivery details, manage notification preferences, revoke device permissions and sign out. Contact wanekam5@gmail.com to request access to, correction of, or deletion of your information. We may ask you to verify account ownership. Never send a password, sign-in code or payment-card details by email.

Age and changes to this policy

Ktebstan is intended for people aged 13 and older. People under the age of legal adulthood should involve a parent or guardian when placing orders. We do not knowingly invite children under 13 to create accounts. Contact us if you believe an account or personal information belongs to a child under 13.

We may update this policy as the service changes. The date above identifies the current version; material changes will be communicated through appropriate service notices.